Guest post by Urooj Amjad
Accurately identifying vulnerable groups and their commitment to pay, or incapacity to pay, is a timeless challenge in household water services. When consumers pay for household water service delivery, they are paying for the water, its delivery to their home, the infrastructure used in delivery, and the maintenance of supply and safety of their water. And depending on the water utility, sewerage charges are also calculated based on the water used. Similarly, the water provider depends on revenue from consumers for maintaining its services to be financially sustainable and aligned with public health standards.
However, not all households have consistent or sufficient income to pay for their water bill among other utilities, housing, and living costs. Adding to the challenge, some households may not perceive the quality of the water or its volume to be sufficient to fully pay their bills or on time. Some water utilities may already have a plan for supporting their most vulnerable consumers, or are exploring how to enhance existing plans. Strategies for identifying who are willing and able to pay could include: