Guest Post By Stacey Isaac Berahzer, Christine Boyle, PhD, and Maryana Pinchuk
Note: This is the third in a series of Valor Water Analytics blog posts exploring water affordability, customer nonpayment, and technology that can enable utilities to deliver water more equitably and sustainably to all customers. It was originally posted to Valor Water Analytics on June 6, 2019.
Where We Can Go Tomorrow: Exploring Novel Interventions for Nonpayment Reduction
In our two previous blog posts in this series, we explored the definitions and metrics used to assess affordability, discussed the role of customer assistance programs (CAPs) in addressing affordability, and considered some major challenges that utilities face when setting up CAPs. In this post, we will briefly discuss rate structures and policy changes that influence affordability, as well as cover additional novel interventions that may reduce utility customer nonpayment in the water sector and related sectors. Continue reading
