We live in a fast paced world. We are driven to implement projects quickly – on time and under budget. On a daily basis, we are faced with decisions regarding which projects to implement and we carefully analyze the project’s cost, the estimated return (or cost savings), the payback period and the overall return on investment. But one of the most important elements of a project is not its cost or its estimated return. At the end of the day, one of the most important aspects of a project is the measurement of the project’s actual performance.