The North Carolina Water and Wastewater Rates Dashboard was updated with 2021 data and the 2021 North Carolina Water and Wastewater Rates Report was published. Check them out today and join us for our June 15 webinar.
We are thankful for another year of partnership with the North Carolina League of Municipalities and for the on-going funding support from the North Carolina Division of Water Infrastructure.
The 2021 North Carolina Water and Wastewater Rates Dashboard was deployed in February 2021. The Dashboard is up to date for rates as of January 1, 2021. The Rates Dashboard provides an up-to-date look at rates and financial sustainability indicators for utilities around the state.
When setting rates, most water and wastewater utilities are concerned (at least to some extent) about whether their customers can afford the resulting bills. Many utilities are also wondering how they can assist the poorest segments of their customer base with the cost of water/wastewater service. However, a frustrating problem is that a lot of low income people live in multifamily housing, such as apartments, and do not actually have an account with the water utility. Even though they don’t receive a bill directly, these tenants are paying for the water/wastewater service indirectly via their rent. So some utility managers have been grappling with effective ways to provide assistance to these water users. Different theories involving vouchers etc. have been espoused, but one utility seems to have actually solved the problem.