Unlike your favorite TV show, college football, or even your cell phone, water is a truly vital part of life. However, many Americans may still not have affordable access to this necessity. The question of whether or not water is “affordable” in some communities is an ongoing debate. State laws, aging infrastructure, lack of funding, and many other challenges can limit a utility’s ability to address affordability concerns. However, some states have provided a framework for utilities in their state to address the challenges utilities face to provide affordable access to water for all. Customer Assistance programs (CAPs) are utility-sponsored programs that help provide low-income customers with affordable access to water through various discounts or other cost reduction methods. California, West Virginia, and Washington, discussed in detail below, currently have laws in place that enable water utilities to create CAPs.
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